Privacy information
Data protection declaration and consent to the use of data at:
www.liviosport.it
Data protection declaration and consent to the use of data at www.liviosport.it
With the consent to the following declaration on data protection, you authorize Gardenia Srl - Piaz de Sotegrava, 9 - 38035 Moena (TN) - Italy (hereinafter: Livio Sport) to detect, process and use your personal data in compliance with the relevant laws of data protection and the following provisions.
1. Responsible site
The site responsible for the collection, processing and use of your personal data according to the federal law on data protection is Livio Sport.
If you intend to deny your consent to the collection, processing and use of your personal data in accordance with the provisions on data protection or if you intend to deny consent to individual points, you can send your declaration by email, fax or letter to the following contacts:
Gardenia SRL
Piaz de Sotegrava, 9
38035 Moena (TN) Italy
tel. +39 0462 573368
Email: shop.online@liviosport.it
2. Collection, processing and use of personal data
2.1 Personal Data
Personal data means information regarding objective or personal situations of a specific natural person or of an identifiable natural person. This is, for example, your name, your telephone number, your address and all the data you communicate to us when registering and when you open your customer account. The statistical data that we collect, for example, when you visit our online shop and which are not directly attributable to your person, do not form part of the personal data. This concerns, for instance, statistics regarding which pages of our online shop are most visited or how many users visit certain pages of the Livio Sport shop.
2.2 Customer account
For each customer who registers, we have direct access to the data saved on our site (customer account). Here you have the possibility to view the data regarding the orders placed, the open orders and the latest shipments; you can also manage information about the address, bank details and the newsletter. You undertake to treat your personal access data confidentially and not to share them with third parties. We cannot take responsibility for passwords used illegally, except in cases where the abuse is attributable to our responsibility.
With the "stay connected" function we want to make using our websites as pleasant as possible. This feature allows you to use our services without having to reconnect each time. For security reasons, you will be prompted for your password again when you want to change your personal data or place an order, for example. We recommend that you do not use this feature when your computer is used by multiple users. Please note that the "stay connected" function is not available when you use a setting that automatically deletes saved cookies at each session.
2.3 Collection, processing and use of your personal data
Data protection is very important to us. Therefore, when we collect, process and use your personal data, we strictly comply with the provisions of the data protection law and the media law. We collect, save and process your data for the overall performance of your purchase, including any future guarantees for our customer services, technical administration and for our marketing purposes. Your personal data will be disclosed to third parties only if this is necessary for the fulfilment of the contract or billing or if you have previously given your consent. Our service providers (e.g. transporters, logistics companies, banks) receive the data necessary for the fulfilment of the order and the contract. Our service providers may use the data provided only for the fulfilment of their assignment. They do not have the right to use the information for other purposes.
For your order, we need to receive the correct information on your name, address and payment details. We need your email address in order to confirm your order and to communicate with you. We also use it for your identification (customer login). Finally, through the email address, you will receive the order confirmation and shipment confirmation.
In the event that there is no obligation to archive the data and if you have taken advantage of the right to request its deletion, your data will be deleted when they are no longer necessary for the purpose for which they were saved, or if the archiving should be prohibited for other legal reasons.
2.4 Use of your data for advertising purposes
We use your data, as well as to carry out your purchase at Livio Sport, also to contact you about your orders, specific products or marketing activities and to suggest products or services that may interest you.
You have the right at any time to revoke your authorization for the use of personal data for advertising purposes, both as a whole and for individual activities; this will not involve any other costs in addition to the basic fee for sending the revocation. Just send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter).
2.4.1 Newsletter
To send the newsletter we use the so-called Single Opt-In procedure, i.e. we will only send you the newsletter by email if you have already expressly confirmed that we need to activate the newsletter service.
SIf you later no longer wish to receive the newsletter or other types of communication for advertising purposes, you have the right to withdraw your authorization at any time; this will not involve any other costs than the basic fee for sending the revocation. It is sufficient to send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter). Obviously, in every advertising email, you will also find the link for deactivation.
2.4.2 Advertising of products by email
As a customer of Livio Sport you regularly receive our product advertisements via email, regardless of your subscription to the newsletter. In this way, we intend to provide you with information on products in our assortment that may be of interest to you, based on your most recent purchases. In this regard, we strictly comply with the provisions of the law.
SIf you do not wish to receive advertising of products or other types of communication for advertising purposes, you have the right to withdraw your authorization at any time; this will not involve any other costs than the basic fee for sending the revocation. It is sufficient to send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter). Obviously, in every advertising email, you will also find the link for deactivation.
2.4.3 Personalized advertising
The information we receive from you helps us to constantly improve your shopping experience and make it more enjoyable and personalized. The information transferred from you or generated automatically is used to create advertising tailored to your interests. For this purpose, we use the information available, e.g. confirmation of receipt and reading of emails, information regarding the computer and internet connection, operating system and platform, your order archive, your service archive, date and time you visited the site and the products you viewed.
We use this information exclusively in the form of a pseudonym. The analysis and evaluation of this information allow us to improve our websites and our range of offers on the internet; in this way we can send you personalized advertising, that is advertising that suggests products that may actually meet your interest. Our goal is to create more useful and interesting advertising for you. In fact, the evaluation and analysis of your data, converted in the form of a pseudonym, help us not to send you random advertising. Instead, by email or post, we send you advertisements such as newsletters and product recommendations that match your interests. Therefore, for example, it is possible to check which advertising emails you open; this is in order not to send useless emails.
I authorize Livio Sport to use the data provided by me and other information saved on my customer account, as well as usage data in the form of a pseudonym, in order to receive personalized advertising and/or special offers and services.
If you no longer wish to receive personalized advertising, you have the right at any time to withdraw your authorization altogether or to withdraw consent for certain activities. To this end, it is sufficient to send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter).
2.4.4 Sweepstakes, market research and opinion poll
In the case of prize competitions, we use your data in order to be able to notify you of any winnings or send you our offers. Details are possibly available in the section on conditions of participation in the respective prize draw.
We also use your data for market research and opinion polls. We use the data in an exclusively anonymous form for statistical purposes and only for Livio Sport. Your survey responses will not be shared with third parties or published. We do not save your survey responses along with your email address or other personal data.
I authorize Livio Sport to process and use my personal data for its own purposes, in order to carry out market research and opinion polls.
You have the right at any time to withdraw your authorization to use the data for market research and opinion polls or to withdraw consent for certain activities; this will not involve any other costs in addition to the basic rate for sending the revocation. It is sufficient to send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter). Obviously, in every advertising email, you will also find the link for deactivation.
3. Cookies
Accepting cookies is not a necessary condition in order to visit our websites. We warn you, however, that the use of the "shopping cart" function and the order of products are only possible if you authorize the use of cookies.
What are cookies?
Cookies are small files that are saved on your device and that store specific settings and data for the exchange with our system through your browser. There are 2 types of cookies: so-called session cookies, which are deleted as soon as you close your browser and temporary/permanent cookies, which are saved on your device for a long period or permanently. This saving allows us to create our websites and offers according to your needs and makes it easier for you to use the site. Some data, for example, are saved in order not to have to repeat them every time.
Which cookies does Livio Sport use?
Most of the cookies we use when the browser is closed (session end) are automatically deleted from your hard drive (therefore they are called session cookies). Session cookies offer you, for example, the "shopping cart" function even if you browse through different pages. We also use cookies that remain on your hard drive. When you return to our page, the system will automatically recognize that you have already visited us and store your favourite data and settings. These temporary or even permanent cookies (lasting from 1 month to 10 years) are saved on your hard drive and deleted after a set period. These cookies are mainly used to make our offer easier for the user, more efficient and safer. Thanks to these files, for example, it is possible to display information on the page that best suits your interests. The sole purpose of these cookies is to adapt our offer to your needs as a customer and to make browsing as comfortable as possible.
What data is saved in the cookies?
No personal data is saved in the cookies that Livio Sport uses. Therefore the cookies we use are not attributable to a specific person and therefore not attributable to you. An identification number is assigned upon activation of the cookies. At no time will it be possible to link your personal data to the identification number and at no time will you try to do so. Your name, your IP address and similar data that could lead to your person will never be used. Based on cookie technology, we only receive information in the form of a pseudonym, for example about which pages of our online shop are most visited, which products are most viewed, etc.
Are there also cookies from third parties (so-called third-party cookies)?
Livio Sport uses some advertising partners that help make the internet offer and Livio Sport websites more interesting. Therefore, when you visit our site, cookies from associated companies will also be saved on your hard drive. In this case, these are temporary/permanent cookies that will be automatically deleted upon the expiry of the predetermined period. These temporary or even permanent cookies (lasting from 14 days to 10 years) are saved on your hard drive and automatically deleted when the predefined period expires. Even the cookies of the associated companies do not contain personal data. By means of a user ID, only data in the form of a pseudonym is collected. This is, for example, data about which products you have viewed, if you have purchased something, These pseudonymous data will not be linked to your personal data at any time. They are only intended to help our advertising partners confront you with advertising that may actually interest you.
Re-Targeting
Our websites in this case use so-called re-targeting technologies. We use these technologies to make the internet offer more interesting. On the websites of our partners, this technique allows us to make ourselves visible to the internet user who in the past has shown interest in our online shop and our products. We are convinced that the display of a personalized advertisement, which takes into account the user's interests, is usually more interesting than an advertisement that does not refer to the person. The display through the advertising vehicles of the sites of our partners takes place on the basis of cookie technology and an analysis of user behaviour. This form of advertising takes place in the form of a pseudonym.
I give my consent to the use of so-called cookies, to the saving and use of my user data. Furthermore, I express my consent to the saving of my data in the cookies even after the browser is closed in order to be recalled, for example, at the next visit to the websites. At any time I have the right to withdraw my consent for the future by changing the browser settings by blocking cookies.
How can I prevent cookies from being saved?
In your browser, you can set that you want to accept the saving of cookies only on request. If you intend to accept the cookies of Livio Sport, but not the cookies of our service companies and our partners, in your browser you can select the “block third-party cookies” setting.
Normally in the menu of your web browser, in the support section, you can see how to reject new cookies and disable existing cookies. At the following link, you can find detailed information on how to set the browser you use.
In the case of shared computers set up in such a way as to accept cookies and flash cookies, we recommend that you always log out completely after use.
4. Logfile
At each access to the Livio Sport pages, the user data will be transmitted through the internet browser and saved in protocol files, the so-called server log files. The following data will be saved: date and time of access, name of the visited site, IP address, URL of the referrer (URL of origin through which you arrived on the Livio Sport websites), the amount of data transmitted, information relating to the product and the version of the browser used.
The IP addresses of the users are deleted or made anonymous at the end of use. In the case of anonymization, the IP addresses will be modified in such a way that they cannot be attributed to a specific natural person except with an excessive effort in terms of time, costs and manpower.
We analyze these logfile data series anonymously in order to improve our offers and the Livio Sport shop, to make it easier, to find and eliminate errors faster and to check the server capabilities. In this way, for example, it is possible to understand at what time there is the most influx at Livio Sport shops and consequently make the data volume necessary to guarantee you a quick purchase available. Furthermore, the analysis of the log files allows us to identify and eliminate any errors present in the Livio Sport shop more quickly.
5. Web analysis
To constantly improve and optimize our offer, we use so-called tracking technologies. For this, we use the services of Google Analytics and Webtrekk.
5.1 Google Analytics
Google Analytics is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses "cookies", text files saved on your computer, which allow you to analyze how you use our internet offer through Google. The information obtained from the cookie about your use on our websites (including the IP address) is normally transmitted and saved on the Google server in the USA. We inform you that on our websites Google Analytics has been extended with the code "gat.anonymizelp ();" in order to guarantee the anonymous detection of IP addresses (so-called IP masking). Therefore, at our request, Google detects your IP address only in an abbreviated form, which guarantees anonymity and does not allow your identification. In the event that IP anonymization is activated on this website, your IP address will be shortened in advance within the member states of the European Union or other states that have signed up to the agreement on the European economic area. Only in exceptional cases will the full IP address be sent to Google's servers in the USA and shortened on-site.
Google also complies with the data protection provisions of the "US-Safe-Harbor" convention and is registered with the "Safe Harbor" program of the US Department of Commerce. Google will use this information to evaluate your use of our websites, to draw up protocols on website activity and to provide us with other services related to the use of the website and the internet. The IP address that Google Analytics transfers from your browser will not be associated with other Google data. Google will only transmit this information to third parties if there are legal requirements or for the purpose of data processing. Under no circumstances will Google associate your data with other data collected by Google. By using these websites, you accept the processing of your data collected in the manner and for the purposes described above.
You can avoid the storage of cookies through the appropriate settings of your browser software; however, we warn you that in this case some functionality of your websites could be compromised. You can also prevent Google from detecting the data created by the cookies relating to the use you make of the websites (including the IP address); the same applies to the processing of this data by Google. To this end, you can download and install the browser plugin available at the following address. Find more information on Google Analytics and data protection at http://tools.google.com/dlpage/gaoptout?hl=it.
6. Social Plugin
Our site uses Social Plugins ("Plugins") of various social networks. With the support of these plugins you can for example share content or recommend products. The standard plugins on Livio Sport are disabled and therefore do not send data. By clicking on the “activate social media” button you have the possibility to activate all the plugins (so-called 2-click solution).
In the event that these plugins are activated, when you open one of our sites your browser opens a direct connection with the servers of the respective social network. The social network transmits the content of the plugin directly to your browser, after which it is connected to the website. The plugins can obviously be deactivated with one click.
By including the plugin, the social network receives the information that you have opened the respective page of our website. If you are logged into this social network, it will be possible to attribute the visit to your user. If you interact with the plugins and actions for example the Facebook "like" button or make a comment, the information will be transmitted from your browser directly to the social network that will save it.
You can find information on the purpose and extent of data collection and the consequent processing and use of data through social networks, as well as on the rights and settings for the protection of your privacy, in the indications on the protection of the data of respective networks or websites. Find the links in question below.
If you do not want the social network to collect data on our website, you will need to log out of your network account before visiting our site.
Even if you are not registered on social networks, websites with active social plugins can send data to the networks. Through an active plugin each time the website is accessed, a cookie with an encoding will be set. Since your browser at each connection with a server of a network sends this cookie without request, the network could create a profile that recalls the websites that the user has visited. And in this case, it would also be possible to trace the encoding to a person, for example when the user connects to the social network.
We use the following plugins on our websites: Facebook, Google+, Twitter and Pinterest.
If you do not want social networks to collect your data through these cookies, with one click you can simply disable the social plugins on our websites, or block the "third party cookies" function in your browser settings. In this case, the browser will not send cookies to the server when it finds embedded contents from other service providers. However, this setting could compromise, in addition to the function of the "plugin" button, other generic functions of other sites.
6.1 Facebook
We use plugins of the social network facebook.com managed by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA (“Facebook”).
At the following link, you can find the Facebook data protection declaration: Information on Facebook data protection. https://www.facebook.com/about/privacy/
6.2 Google+
We use plugins of the Google+ social network managed by Google. At the following link, you can find the Google data protection declaration: information on Google data protection. https://www.google.com/intl/it/policies/privacy/
6.3 Twitter
We use plugins from the Twitter social network managed by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). At the following link, you can find the Twitter data protection declaration: information on Twitter data protection. https://www.twitter.com/privacy
6.4 Pinterest
We use plugins from the Pinterest social network managed by Pinterest Inc., 635 High Street, Palo Alto, CA, USA (“Pinterest”). At the following link, you can find the Pinterest data protection declaration: Pinterest data protection information. https://about.pinterest.com/privacy/
7. Secure data transfer
We transfer your personal data securely through encryption. This applies to your order as well as to the login. For this, we use the SSL (Secure Socket Layer) encryption system. Nobody can guarantee absolute protection, but we protect our websites and other systems with technical and organizational solutions to avoid the loss, destruction, access, modification or disclosure of your data by unauthorized persons.
8. Right to information of the interested party
According to the data protection law, our customers have the right, among other things, to receive free information about their saved data and, if necessary, they can request its correction, blocking or deletion.
The protection of your data is extremely important to us. In order to ensure that personal data are not shared with third parties, please send your request accompanied by the data that allow your identification by mail or post to:
Gardenia SRL
Piaz de Sotegrava, 9
38035 Moena (TN) Italy
tel. +39 0462 573368
Email: shop.online@liviosport.it